Concession Manager - TUTTI at Fenwick Newcastle

Lead, motivate and support a small, high-performing concession team. 

Set the standard for exceptional customer service and brand representation. 

Coach the team to build confidence in product knowledge, styling and selling. 

Create a positive, collaborative working environment where everyone understands their role in delivering the concession’s goals. 

Support with rotas, holidays, absence and day-to-day people management. 

Communicate clearly with the wider TUTTI team and ensure key information is shared effectively with the concession team. 

Create a warm, engaging and personal experience for every TUTTI customer. 

Build genuine relationships with customers through thoughtful service, styling and strong product knowledge. 

Develop repeat business and customer loyalty, turning first-time visitors into long-term TUTTI customers. 

Lead by example on the shop floor, confidently selling and styling across the TUTTI collections. 

Ensure every customer interaction reflects the personality and values of the TUTTI brand. 

Take ownership of the concession’s sales performance and work proactively towards agreed targets and KPIs. 

Monitor daily and weekly performance, identifying opportunities to drive sales and improve conversion. 

Understand best sellers, customer feedback and trading patterns and communicate insight back to the wider TUTTI team. 

React commercially to changes in trade, stock availability and customer demand. 

Support promotional activity, launches and events designed to grow awareness and sales within Fenwick. 

Maintain exceptional visual merchandising and housekeeping standards at all times. 

Ensure the concession consistently reflects TUTTI’s visual identity and brand direction. 

Implement new collections, product launches and merchandising updates. 

Use strong visual judgement to maximise product presentation and commercial opportunities. 

Ensure the space feels considered, inspiring and unmistakably TUTTI every day. 

Take responsibility for the smooth day-to-day running of the concession. 

Manage stock accurately, including deliveries, replenishment, transfers and stock counts. 

Maintain accurate reporting and communicate key trading information to the Operations Manager. 

Ensure all company procedures and Fenwick operational requirements are followed. 

Maintain high standards of organisation, security, health & safety and loss prevention. 

Build an excellent working relationship with the Fenwick management and wider store teams. 

Previous retail management or supervisory experience, ideally within a premium fashion, jewellery, accessories or lifestyle environment. 

A genuine passion for fashion, style and delivering an exceptional customer experience. 

Natural leadership skills with the ability to motivate, coach and develop others. 

A strong commercial mindset and confidence working with sales targets and KPIs. 

Excellent visual merchandising instincts and strong attention to detail. 

Warm, confident and engaging communication skills. 

A proactive, solutions-focused approach and the ability to take ownership. 

Strong organisational skills and the ability to balance customers, people and operational priorities. 

Confidence working independently while remaining closely connected to the wider TUTTI team. 

Flexibility, energy and a genuine desire to help build something new.